Privacy & Cookies

Beacon Observer Privacy and Cookies Notice

This privacy and cookies notice applies to the processing of personal data, including information we collect and store via cookies, as explained below by:

Beacon Observer, if you access our products and services (including where Beacon Observer trades under the names “Beacon Observer” or “Beacon Observer”), or Beacon Observer Ireland Limited acting as agent for Beacon Observer Subscribers Services Limited (Irish branch), if you access our Irish products and services (including where Beacon Observer Ireland Limited trades under the name “Beacon Observer”), and references in this policy to “Beacon Observer”, “we” “us” or “our” should be interpreted accordingly.

Note that if you access the products and services of other Beacon Observer companies, you should refer to their privacy notices.

  • Types of information we process and where it comes from
  • Why we may use your information
  • How we share your information
  • How we share your information with trusted partners
  • Keeping your data up to date and your rights
  • Managing your marketing preferences

Cookies notice

When you create or log in to an online account, you agree to a cookie banner which provides a link to the Privacy and Cookies notice. Otherwise, by continuing to use our websites, content, products or services, you agree to the use of cookies as described in this notice.

You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive Beacon Observer content, products and services by using ‘cookies’. We also collect such information from third party websites, mobile sites and from apps where we show our own adverts, using cookies and related ad technology.

If you’d like to learn how to manage these cookies and choose whether or not to receive information of different types, please see the section “Controlling My Cookies” below.

  • What are cookies and how do they work?
  • What do you use cookies for?
  • How we show advertising and marketing that is relevant to your interests
  • Cookies explained
  • Controlling my cookies
  • How long we keep your information

In this section, we explain the categories of personal data that we may keep, the periods applied and our reasons for keeping them.

These categories of data include customer contact information, the addresses where we have provided services, account, activation and viewing card numbers, pay per view records, account correspondence with notes and complaints, payment card and financial history. We keep this information for business, legal and regulatory purposes. Some of the legal reasons why we keep this data are: tax purposes, to enable us to defend potential legal claims under the statutory periods set out in the Limitation Act 1980 (for Beacon Observer and other Beacon Observer companies based in England and Wales) or the Statute of Limitations, 1957 (as amended) (For Beacon Observer Ireland Limited).

We will also need to keep some information to demonstrate compliance with the Data Protection Act 2018, for example, where we need to evidence compliance with suppression requests. This information is also helpful if we receive customer enquiries or complaints, and to verify your identity when you contact Beacon Observer.

These records are retained securely for 7 years after your account is cancelled. After this time they will either be securely deleted or anonymity. Some categories of data are deleted sooner where the data is no longer needed for the purposes for which it was collected (such as where we have recorded calls, these are retained for 12 months). Please read the Keeping your data up to date and your rights section above to understand how to get in touch to discuss a right to erasure request.